Service & Support

We know that it requires a dedicated and knowledgeable support staff to guarantee a satisfied customer.  Not only are we experts on our full line of equipment, we also understand product applications.  From research and development, installation, training and service – to telephone support, application specialists, and a huge inventory of spare parts, we are a full service company who strives to ensure you, the customer, are our top priority.

Our dedicated team includes:
  • Dedicated technical help desk
  • Field service technicians
  • Extensive spare parts inventory
  • Product support specialists
  • Operation and maintenance training
  • Research and development team

Phone and Email Support

We employ the latest in technology to answer, address, and solve your problems as quickly as possible. We give real-time assistance to help you minimize any production interruptions—and at no cost to you. Our technical staff can resolve most issues immediately while on the phone with you so you can get back to production right away.  Our team is readily available to assist you with your technical questions and spare parts needs.

Whether you’re contacting us for assistance on processing or packaging equipment, Waldrop has the personnel to answer your questions quickly and efficiently.  Should you require onsite support from one of our field service technicians, our technical support staff will assist in scheduling a field service appointment convenient for you.