Service and Support
At Waldrop, we know that it requires a dedicated and knowledgeable support staff to guarantee a satisfied customer. Not only are we experts on our full line of equipment, we also understand product applications. From research and development, installation, training and service — to telephone support, application specialists, and a huge inventory of spare parts, we are a full service company who strives to ensure you, the customer, are our top priority . Our dedicated team includes:
- Dedicated Technical Help Desk
- Field Service Technicians
- Extensive Spare Parts Inventory
- Product Support Specialists
- Operation and Maintenance Training
- Research and Development Team
At Waldrop, you’ll find a dedicated Technical staff committed to supporting our customers. Our Technical staff provides real-time assistance to help minimize any production interruptions at no cost to you. Our experienced engineers can resolve many queries immediately on the phone and get you back in production quickly. This team is available only a phone call away to assist you with your technical questions and spare parts needs. Whether you’re calling for help on processing or packaging equipment, Waldrop has the personnel to answer your questions. Should you require onsite support from one of our service technicians, our technical staff will assist in scheduling a field service appointment convenient for you.
Field Support We offer field support for our extensive line of equipment. With factory-trained field service technicians you’re sure to receive the on-site support you require. Our field support staff is knowledgeable on our complete equipment line for troubleshooting and training to ensure you receive the support you require.
Spare Parts We won’t keep you waiting for parts. Waldrop maintains an extensive inventory of OEM replacement parts. You can receive overnight delivery on virtually any part we have in stock and significantly reduce your downtime.